Peter Glen: Encore
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Peter Glen: Encore

Price per Unit (piece): $17.60


Retail's most engaging analyst gives his final performance. Peter Glen passed away in 2001, but his legacy lives on. A regular columnist in VM+SD for more than a decade, Peter Glen was also a retail actor and activist who regularly motivated the employees of some of the largest and most cutting-edge retailers and service providers in the U.S. His first book, "It's Not My Department," solidified his reputation as the leading advocate for customer service in retail and related industries. "Encore!" comprises his final 57 essays, on customer service tales, design matters, merchants, new places, new ideas, speaking out, and tales of courage and adventure. If you read and loved Peter's column in VM+SD, or even if you never heard of him until now, you owe it to yourself to read this wonderful little book, Peter's lasting legacy.